CANCELLATION POLICY
Reservations must be cancelled 24 hours prior to arrival to avoid a penalty of one night’s accommodation, excluding any prepaid non-refundable rates or New Year’s Eve reservations (incorporating 30 December, 31 December and 01 January) which will incur the full charge if cancelled or modified. The credit card used to prepay the accommodation must be presented upon check-in at the hotel.

GUARANTEE POLICY
All reservations require a valid credit card to guarantee at the time of booking. Full prepayment of accommodation is required at time of check in and any credit card used to prepay the accommodation must be presented upon arrival at the hotel.

TERMS & CONDITIONS
Check-in time 3pm, Check-out time 11am. Rates subject to change. SKYE Suites are “cash free” hotels, meaning we do not accept settlements or deposits via Cash or Union Pay. A 1.5% processing fee will be levied on accounts settled by credit card. The fee is levied on the total invoice amount. For all reservations a refundable bond of up to AUD$500.00 may be required upon check-in. This covers any damage that may occur to the suite/s during the occupied dates. SKYE Suites are completely non-smoking and charges may be applied for any additional cleaning required due to guest(s) smoking in a suite. An inspection of all suites will be conducted by hotel management after each guest departs to determine if there is any damage. Cleaning charges may also be taken out of the bond if deemed necessary by hotel management. The bond refund will be processed 5-7 working days from departure date and any outstanding amounts owing will be paid in full. Car parking is available at all SKYE Suites and charges apply.